Privacy Policy

Last Updated: 17 August 2026

At HIMMALEH, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Himmaleh Sports India, operating the HIMMALEH brand and website https://himmaleh.in/, collects, uses, stores and shares personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications, or otherwise interact with our services.

By using our website and services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain consent through the appropriate mechanism.

 

1. WHO WE ARE

HIMMALEH is an Indian outdoor sports brand specialising in hiking, trekking and outdoor footwear, apparel and gear.

The website https://himmaleh.in/ is operated by:

Legal Entity: Himmaleh Sports India
Brand: HIMMALEH
Registered/Business Address: Trans Delhi Signature City, 201103 Ghaziabad UP, India
Email: feedback.himmaleh@gmail.com
Phone: +91 8796142885

For privacy-related questions or requests, you can contact us using the details above.

2. INFORMATION WE COLLECT

We collect only the personal information that is reasonably required for the purposes described in this Privacy Policy.

A. Information you provide directly

Depending on how you interact with HIMMALEH, this may include:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping/delivery address

  • Account login information, where you create an account

  • Order and purchase information

  • Product preferences

  • Return, refund or exchange information

  • Information you provide when contacting customer support

  • Information you provide when participating in promotions, contests or campaigns

  • Reviews, feedback, photographs, videos or other content you voluntarily submit

  • Information you provide when subscribing to marketing communications

Please do not provide sensitive personal information unless we specifically request it for a lawful and necessary purpose.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically by our website, Shopify, analytics providers and other technologies we use.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location derived from IP address

  • Pages visited

  • Products viewed

  • Search activity on our website

  • Referring website

  • Date and time of visits

  • Website interaction information

  • Cart and checkout activity

  • Technical information relating to your device or browser

We use this information to operate, secure, analyse and improve our website and services.

4. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

To process and fulfil orders

We use your information to:

  • Process purchases

  • Confirm orders

  • Arrange shipping and delivery

  • Process returns, refunds and exchanges

  • Provide order updates

  • Provide customer support

To operate your account

Where customer accounts are available, we may use your information to:

  • Create and maintain your account

  • Authenticate your account

  • Provide access to account features

  • Maintain your order history

To provide customer support

We may use your information to:

  • Respond to enquiries

  • Resolve complaints

  • Assist with orders

  • Handle warranty or product-related queries

  • Improve our customer service

To improve our products and website

We may analyse customer interactions and feedback to improve:

  • Products

  • Website functionality

  • Product descriptions

  • Shopping experience

  • Customer service

  • Marketing and communications

To send marketing communications

Where permitted by applicable law and, where required, with your consent, we may send information about:

  • New products

  • Product launches

  • Offers

  • Promotions

  • Events

  • HIMMALEH news

  • Outdoor and trekking-related content

You can unsubscribe from marketing communications at any time by using the unsubscribe option in the relevant communication or by contacting us.

To protect our business

We may process information to:

  • Detect and prevent fraud

  • Protect website security

  • Prevent misuse

  • Investigate suspicious activity

  • Enforce our terms and policies

  • Comply with legal obligations

5. PAYMENTS

When you place an order through HIMMALEH, payment information may be processed by third-party payment service providers.

Depending on the payment method you choose, the payment provider may collect and process information such as payment card, bank, UPI or other payment details.

HIMMALEH does not intend to store complete payment-card information on its own systems unless expressly stated otherwise.

Payment information is handled according to the privacy policies and security practices of the relevant payment provider.

6. COOKIES AND SIMILAR TECHNOLOGIES

HIMMALEH and our service providers may use cookies, pixels, tags and similar technologies to operate and improve our website.

These technologies may be used for:

  • Essential website functionality

  • Shopping cart and checkout functionality

  • Remembering preferences

  • Website analytics

  • Understanding how visitors use our website

  • Measuring marketing campaigns

  • Personalising content or advertising, where applicable

  • Detecting fraud and improving security

Some cookies are necessary for the website to function, while others may be optional depending on their purpose and applicable law.

Where required, we will provide appropriate cookie controls or consent mechanisms.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

7. ANALYTICS AND ADVERTISING

We may use third-party analytics and advertising technologies to understand website traffic, measure campaigns and improve our marketing.

Depending on the technologies actually installed on our website, these may include services such as:

  • Shopify analytics

  • Google Analytics

  • Google Ads

  • Meta advertising technologies

  • Other analytics, advertising or marketing platforms

HIMMALEH will only list specific services that are actually used on the website.

These services may collect information about your interaction with our website in accordance with their respective privacy policies.

8. WHEN WE SHARE YOUR INFORMATION

We do not sell your personal information as a standalone product.

We may share personal information with trusted service providers when necessary to operate HIMMALEH and provide our services.

These may include:

Shopify and ecommerce service providers

We use Shopify and related services to operate our online store, process orders and provide ecommerce functionality.

Payment providers

Payment providers process payments and related transaction information.

Shipping and logistics providers

We may provide information such as your name, telephone number and delivery address to courier, logistics and fulfillment providers so that your order can be delivered.

Technology and service providers

We may use service providers for:

  • Website hosting and functionality

  • Analytics

  • Marketing

  • Customer support

  • Email/SMS communications

  • Fraud prevention

  • Website security

  • Reviews and customer feedback

Professional advisers

We may share information with professional advisers such as lawyers, accountants, auditors or other advisers where reasonably necessary.

Legal and regulatory authorities

We may disclose information where required by applicable law, regulation, legal process or lawful government request, or where necessary to protect our legal rights or the safety of our customers or others.

9. THIRD-PARTY SERVICES AND LINKS

Our website may contain links or integrations to third-party websites and services, including social media platforms, payment services, delivery services and other external platforms.

These third parties operate under their own privacy policies.

HIMMALEH is not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

10. SOCIAL MEDIA, REVIEWS AND USER-GENERATED CONTENT

HIMMALEH may allow customers and creators to submit:

  • Product reviews

  • Photos

  • Videos

  • Testimonials

  • Trekking stories

  • Social media content

  • Other user-generated content

If you voluntarily submit content to HIMMALEH or publicly tag our official social media accounts, we may use that content to operate and promote our brand where we have the appropriate permission or other lawful basis to do so.

For commercial reuse of customer or creator content, such as advertising or promotional campaigns, we may request additional permission where appropriate.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Complete transactions

  • Provide services

  • Maintain business records

  • Handle returns and warranties

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, accounting and regulatory requirements

The actual retention period may vary depending on the type of information and the purpose for which it is processed.

When personal information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete or anonymise it.

12. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include appropriate access controls, security monitoring, secure service providers and other safeguards appropriate to the nature of the information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by applicable law.

13. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is processed

  • Raise a complaint regarding our processing of your personal information

  • Opt out of marketing communications

India's DPDP framework provides rights for Data Principals and requires mechanisms for exercising applicable rights and making complaints. 

To make a privacy request, contact:

Email: feedback.himmaleh@gmail.com 

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal or other applicable limitations.

14. WITHDRAWING CONSENT

Where we process your personal information based on your consent, you may withdraw that consent by contacting us or using the relevant opt-out mechanism provided by us.

Withdrawal of consent does not affect processing that was already carried out lawfully before the withdrawal.

Depending on the nature of the request, withdrawing consent may affect our ability to provide certain services or features.

15. MARKETING COMMUNICATIONS

If you have subscribed to receive marketing communications from HIMMALEH, we may contact you through the communication channel for which you have subscribed.

You can unsubscribe from promotional emails by clicking the unsubscribe link included in the email.

For other marketing channels, you may follow the opt-out instructions provided in the relevant communication or contact us directly.

We may still send important transactional or service-related communications, such as order confirmations, delivery updates, security notices and information relating to your purchases.

16. CHILDREN'S PRIVACY

HIMMALEH is an outdoor products ecommerce business and our website is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

17. INTERNATIONAL DATA PROCESSING

Some of our technology, ecommerce, payment, analytics, marketing or other service providers may process information in countries outside India.

Where personal information is processed outside India, we will take appropriate steps required by applicable law and our contractual arrangements with relevant service providers.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business

  • Our products and services

  • Our technology

  • Applicable laws

  • Our data-processing practices

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice of material changes.

19. CONTACT US

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a privacy-related complaint, please contact us:

HIMMALEH
Legal Entity: Himmaleh Sports India
Address: Trans Delhi Signature City, 201103 Ghaziabad UP, India
Email: feedback.himmaleh@gmail.com
Phone: +91 8796142885

20. GOVERNING LAW

This Privacy Policy is intended to be governed by the laws applicable to HIMMALEH and its operations in India, subject to any mandatory rights or protections that may apply to you under the laws of the jurisdiction in which you reside.

© HIMMALEH. All rights reserved.