SHIPPING POLICY

Last Updated: 18 August 2026

Welcome to HIMMALEH.

We are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship and deliver orders placed through himmaleh.in, including domestic and international shipments.

By placing an order with HIMMALEH, you acknowledge and agree to this Shipping Policy, subject to your rights under applicable law.

1. SHIPPING LOCATIONS

HIMMALEH currently offers shipping to:

• India

• Selected international destinations

International shipping availability may vary depending on the destination, courier availability, applicable restrictions and customs requirements.

If shipping is unavailable to a particular location, this will be communicated during checkout or before the order is processed.

2. ORDER PROCESSING

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

Processing time refers to the time required for HIMMALEH to:

1. Receive and verify your order.

2. Confirm payment.

3. Prepare and pack your products.

4. Hand the shipment over to the applicable courier partner.

Orders placed during weekends, public holidays, major sale events or periods of unusually high order volume may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information via email, WhatsApp or another applicable communication channel.

3. DOMESTIC SHIPPING — INDIA

For deliveries within India, our current estimated delivery timelines are:

Delivery timelines are estimates and may vary depending on the delivery location, courier operations, weather, public holidays and other circumstances outside our reasonable control.

Remote and difficult-to-access locations may require additional delivery time.

4. INTERNATIONAL SHIPPING

HIMMALEH ships to selected international destinations.

The estimated delivery time for international orders is generally:

7–8 business days after dispatch

However, international delivery times may vary significantly depending on:

• Destination country

• Customs clearance

• Local courier operations

• Import requirements

• Weather

• Public holidays

• Local regulations

• Other circumstances outside HIMMALEH's reasonable control

The delivery estimate does not include additional time that may be required for customs clearance.

5. SHIPPING CHARGES

Domestic Orders

Standard shipping within India is currently free, unless otherwise stated at checkout.

Express shipping charges, where available, may vary depending on the destination, package weight and applicable shipping service.

International Orders

International shipping charges are calculated based on factors such as:

• Destination

• Package weight

• Shipping method

• Courier charges

The applicable shipping charge will be displayed during checkout where available.

6. SHIPPING CARRIERS

HIMMALEH may use trusted logistics and courier partners depending on the destination and shipping service selected.

Our courier partners may include:

• Blue Dart

• Delhivery

• DTDC

• Other reputable domestic or international courier providers

The courier assigned to an order may vary depending on the delivery location, service availability and operational requirements.

7. ORDER TRACKING

Once your order has been dispatched, we will provide tracking information through email, WhatsApp or another applicable communication channel.

You can use the tracking information to monitor the status and progress of your shipment through the relevant courier service.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

8. DELIVERY ADDRESS

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check:

• Full name

• Mobile number

• House/building number

• Street/locality

• City

• State

• PIN/postal code

• Country, for international orders

HIMMALEH is not responsible for delivery failures or delays caused by incorrect, incomplete or outdated information provided by the customer, subject to applicable law.

9. UNDELIVERABLE OR RETURNED SHIPMENTS

A shipment may be returned to HIMMALEH if:

• The address is incorrect or incomplete.

• The recipient is unavailable after the courier's permitted delivery attempts.

• The customer refuses delivery.

• The phone number is incorrect or unreachable.

• The delivery location is inaccessible.

• Customs clearance is not completed for an international shipment.

• Other circumstances prevent successful delivery.

If a shipment is returned to us because of incorrect information or circumstances attributable to the customer, additional shipping charges may apply if the customer requests re-shipment.

Any refund, cancellation or re-shipment will be handled according to the circumstances and our applicable policies.

10. DELAYED SHIPMENTS

Although we aim to deliver orders within the estimated timelines, delays can sometimes occur due to circumstances outside our reasonable control.

These may include:

• Severe weather

• Natural disasters

• Floods

• Transportation disruptions

• Strikes

• Public holidays

• Customs delays

• Courier operational issues

• High-volume sale periods

• Government restrictions

• Remote-area delivery challenges

• Other unforeseen circumstances

If your shipment is significantly delayed, please contact our support team and we will assist you in checking the shipment status.

11. LOST OR DAMAGED SHIPMENTS

If your order appears to be lost, significantly delayed or delivered in a damaged condition, please contact HIMMALEH as soon as reasonably possible.

For a visibly damaged package, we recommend:

1. Photographing the package before opening it.

2. Photographing any visible damage.

3. Keeping the original packaging.

4. Contacting our support team with your order number and relevant photographs.

We may coordinate with the relevant courier provider to investigate the issue and determine the appropriate resolution.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

12. CUSTOMS, DUTIES AND TAXES — INTERNATIONAL ORDERS

For international orders, the recipient may be responsible for applicable:

• Import duties

• Customs charges

• Local taxes

• Clearance fees

• Other charges imposed by the destination country

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price paid to HIMMALEH.

HIMMALEH does not control the amount of customs duties or taxes imposed by the destination country.

Customers are responsible for complying with applicable import requirements in their country.

We recommend checking with your local customs authority before placing an international order if you are unsure about potential import charges.

13. CUSTOMS DELAYS OR REFUSED INTERNATIONAL SHIPMENTS

International shipments may be delayed by customs authorities.

HIMMALEH does not control the customs clearance process or the time required by authorities in the destination country.

If a customer refuses an international shipment or fails to complete required customs procedures, additional charges or return costs may apply.

Any refund or re-shipment will be assessed according to the circumstances and applicable law.

14. SHIPPING TO REMOTE LOCATIONS

Deliveries to remote, rural, restricted-access or difficult-to-reach locations may require additional delivery time or additional shipping charges.

If additional charges apply and cannot be processed automatically at checkout, HIMMALEH may contact you before dispatch to confirm the applicable shipping arrangements.

15. SALE AND PEAK-SEASON ORDERS

During periods of high order volume, including:

• Major sales

• Festival periods

• Product launches

• Holidays

• Promotional campaigns

order processing and delivery may take longer than the standard estimated timelines.

We recommend placing time-sensitive orders in advance.

16. CHANGES TO SHIPPING INFORMATION

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address change will be possible once an order has been processed, packed or handed over to the courier.

If an address change results in additional shipping costs, those costs may be payable by the customer where applicable.

17. DELIVERY ATTEMPTS

Courier partners may make multiple delivery attempts according to their operational policies.

Please ensure that someone is available to receive the shipment when required.

If the shipment cannot be delivered after the applicable delivery attempts, it may be returned to HIMMALEH.

18. SHIPPING AND RETURNS

Shipping and return shipping are separate from our Return, Refund & Exchange Policy.

For information about:

• Returns

• Exchanges

• Refunds

• Defective products

• Wrong products

• Cancellation

please refer to our Return, Refund & Exchange Policy.

19. CUSTOMER SUPPORT

For shipping-related questions, order tracking or delivery issues, please contact:

HIMMALEH
Email: feedback.himmaleh@gmail.com
Phone: +91 8796142885

Support Hours:
Monday to Saturday
10:00 AM – 8:00 PM IST
Sunday: Closed

When contacting us about an existing order, please include your order number so that we can assist you more quickly.

20. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, courier partners, delivery services, business operations or applicable law.

The latest version will be published on this page with the updated “Last Updated” date.