RETURN, REFUND & EXCHANGE POLICY

Last Updated: 18 August 2026

At HIMMALEH, we want you to be satisfied with your purchase. This Return, Refund & Exchange Policy explains when products purchased from himmaleh.in may be returned, exchanged or refunded.

By placing an order with HIMMALEH, you agree to the terms of this policy, subject to your rights under applicable law.

1. RETURN ELIGIBILITY

We accept eligible return requests within 7 days from the date of delivery, subject to the conditions below.

To be eligible for a return:

  • The return request must be raised within 7 days of delivery.

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, labels and accessories, where applicable.

  • The product must not show signs of use, washing, alteration, damage or excessive wear.

  • Footwear should be tried indoors on a clean surface to determine fit before use outdoors.

  • Products must be returned in a condition suitable for resale, except where the return relates to a defect, damage or incorrect product supplied by HIMMALEH.

HIMMALEH reserves the right to inspect returned products before approving a return or refund.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.

2. PRODUCTS THAT MAY NOT BE RETURNABLE

The following products may not be eligible for return where clearly identified as non-returnable at the time of purchase:

  • Products marked Final Sale or Non-Returnable

  • Customised or personalised products, where applicable

  • Products that have been used, washed, altered or damaged after delivery

  • Products returned without their original packaging, tags or accessories, where these are required for the return

However, these exclusions do not override any rights you may have under applicable law, including where a product is defective, damaged, incorrect, counterfeit or otherwise not as advertised or agreed.

3. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives:

  • Damaged

  • Defective

  • Incomplete

  • Different from the product you ordered

  • With missing parts or accessories

please contact our support team as soon as reasonably possible after delivery.

We may ask you to provide:

  • Order number

  • Photographs or videos of the product

  • Photographs of the packaging

  • Description of the issue

Depending on the circumstances, HIMMALEH may arrange a replacement, exchange, repair or refund, as applicable.

For products that are defective or incorrectly supplied by HIMMALEH, we will not require you to bear return costs where applicable.

4. HOW TO REQUEST A RETURN

To request a return, contact:

Email: feedback.himmaleh@gmail.com
 Phone: +91 8796142885

Please provide:

  • Order number

  • Name used for the order

  • Product name

  • Reason for return

  • Photographs/videos, where requested

Our team will review the request and provide the next steps.

Do not send a product back without following the return instructions provided by HIMMALEH.

5. RETURN SHIPPING

For eligible returns due to a change of mind, size preference or other reasons not caused by HIMMALEH, the customer may be responsible for applicable return shipping charges.

Where the return is due to:

  • A defective product

  • A damaged product received

  • An incorrect product sent by HIMMALEH

  • A product that does not match the agreed description/specifications

HIMMALEH will arrange or bear applicable return costs, subject to verification and applicable law.

6. RETURN INSPECTION

Once the returned product is received, HIMMALEH may inspect it to verify:

  • Product condition

  • Return eligibility

  • Reason for return

  • Product identity

  • Packaging and accessories

If the returned product meets the requirements of this policy, we will process the applicable refund or exchange.

If the product does not meet the applicable return conditions, we may reject the return to the extent permitted by law.

7. REFUNDS

Once a return has been approved, the applicable refund will be initiated to the original payment method, where technically possible.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment service provider.

HIMMALEH will communicate the refund status to you where applicable.

For orders cancelled by HIMMALEH because the product is unavailable or the order cannot be fulfilled after payment has been received, an appropriate refund will be processed.

8. SHIPPING CHARGES

For eligible change-of-mind returns, original shipping charges, if separately charged, may not be refundable.

However, where a refund is required because HIMMALEH supplied a defective, damaged, incorrect or otherwise non-conforming product, applicable shipping/return costs will be handled in accordance with applicable law and the circumstances of the case.

9. EXCHANGES

If you would like to exchange an eligible product for another size or product, please mention this when submitting your return request.

Exchanges are subject to:

  • Product availability

  • Size availability

  • Product condition

  • Eligibility under this policy

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution, as applicable.

10. SIZE EXCHANGES

For footwear and apparel, customers are encouraged to carefully review the relevant size guide before placing an order.

Where HIMMALEH offers size exchanges, the product must generally be:

  • Unused

  • Unwashed

  • Undamaged

  • In original packaging

  • With original tags and accessories

Footwear that has been worn outdoors may not qualify for a size exchange unless the issue relates to a manufacturing defect or another circumstance covered by applicable law.

11. CANCELLATION OF ORDERS

If you wish to cancel an order, contact us as soon as possible at:

Email: feedback.himmaleh@gmail.com
 Phone: +91 8796142885

Cancellation requests may not be possible once an order has been processed, packed or handed over to the shipping provider.

Where an order is successfully cancelled after payment has been received, the applicable refund will be processed to the original payment method, subject to applicable law.

12. PRODUCTS MARKED FINAL SALE

Products specifically marked Final Sale or Non-Returnable at the time of purchase may not be eligible for return or exchange for change-of-mind reasons.

However, such labels do not exclude any mandatory consumer rights relating to defective, damaged, incorrect or otherwise non-conforming products.

13. PROMOTIONAL AND DISCOUNTED PRODUCTS

Products purchased during promotions, discounts or clearance events may be subject to specific return or exchange conditions.

Any special return restrictions applicable to a promotion will be clearly communicated at the time of purchase.

Promotional conditions will not override rights available to consumers under applicable law.

14. REFUNDS FOR FAILED OR UNFULFILLED ORDERS

If HIMMALEH is unable to fulfil an order after accepting payment, we will inform you and process an appropriate refund.

Where a product is unavailable or cannot be supplied as advertised or agreed, HIMMALEH will provide the appropriate remedy required under applicable law.

15. RETURN PROCESSING TIME

Once we receive the returned product, the return may require inspection before a refund or exchange is approved.

After approval, we will initiate the applicable refund or exchange.

The time taken for the amount to appear in your account may vary depending on the payment method, bank or payment service provider.

We will provide relevant updates where applicable.

16. IMPORTANT PRODUCT-CONDITION REQUIREMENTS

For products being returned because of a change of mind, size preference or similar reason, please ensure that:

  • Footwear has not been worn outdoors.

  • Apparel has not been washed or worn extensively.

  • Tags remain attached where applicable.

  • Original packaging is retained.

  • Accessories, inserts and other components are included.

  • The product has not been modified or damaged.

These conditions do not restrict your rights in relation to defective, damaged, incorrect or otherwise non-conforming products where applicable under law.

17. FRAUDULENT OR ABUSIVE RETURN ACTIVITY

HIMMALEH may investigate repeated or potentially fraudulent return activity.

Where permitted by applicable law, we may restrict future returns or orders where there is reasonable evidence of fraud, abuse or misuse of the return process.

This does not affect legitimate consumer rights.

18. CHANGES TO THIS POLICY

We may update this Return, Refund & Exchange Policy from time to time to reflect changes to our business, products, processes or applicable law.

The latest version will always be published on this page with the updated “Last Updated” date.